July 11 Blog Review

Today is such a busy day here in America – free Slurpees at 7-11 and Cow Appreciation Day at Chick-Fil-A. Why isn’t it a holiday? How do they expect us to work under these conditions?

Moving on. Let’s take a look at the CRM news this week.

Hitachi Solutions posted New Shoes and Dynamics CRM Upgrades. This contains a great Features Cheat Sheet that describes the new features in 2013 and the Spring 2014 update.

PowerObjects posted a helpful tip: How to Open a CRM XML File on a Windows 8 or 8.1 Device. When you Export some data to Excel from CRM on a Windows 8+ device it will not automatically open in Excel. Follow the directions to fix this.

PowerObjects also posted about how to Display Business Process Values on Forms in CRM 2013. Adding these fields to your form can assist while you figure out reporting or other automation options.

There were several great CRM Tips of the Day. Check out Tip #175: Miscellaneous privileges with multiple access levels to learn where you can trim down the access those miscellaneous privileges offer. Also take a look at Tip #173: Don’t disable Quick Create for Standard Entities. This discusses what happens if you turn off quick create and try to use the tablet app.

Mitch Milam posted Refreshing you Development or QA Environment with Production Data. This goes through the important steps when you want to update the data in your other environments to match production.

Sonoma Partners loves to talk about mobile and this week is no different. Check out The Seven Use Cases Your Mobile CRM Sales Application Must Nail. This talks about the important features that your mobile workforce needs to be able to accomplish on their device. These things are necessary to achieve good user adoption.

That is all the news I have to pass along this week. Have a great weekend!