Tuesday, August 8, 2017

July 2017 Blog Review

To get started, Microsoft released a new Dynamics 365 Documentation site. This makes sure all the training and information you need is front and center. Also check out Ledgeview Partners Overview of the site.

Ledgeview Partners also posted on Planning for CRM Success: 4 Key Characteristics of a Successful Project. This talks about the important areas to focus on when releasing a new CRM or even doing an upgrade to ensure the project is a success.

On a related note, Sonoma Partners discussing Driving Project Value through Change Management and Project Management integration. These tips are helpful in the initial implementation of CRM but also in the on-going product support and CRM expansion within your organization.

PowerObjects shared a tutorial on Auto Capturing Emails. Learn why you would want to automatically capture emails and how this will display for users.

PowerObjects also walked us through how to capture audit data using Real-Time Workflow: Capturing Pre and Post Values. Keep in mind that out of the box audit records do not allow for Advanced Finds or Workflow interaction so solutions like they demonstrate are necessary if you want to act on Audit changes.

The Microsoft Dynamics 365 Team Blog shared Predicting Business Outcomes with Customer Insights. This gives us a look into how Customer Insights can be used to drive business.

As always, make sure you check out the new tips on CRM Tip of the Day before getting back to your summer fun!

Sunday, July 9, 2017

June 2017 Blog Review

There were lots of great posts shared in June but first a quick reminder to check out your local CRMUG events! CRMUGDC (Washington, DC Chapter) will be hosting a combined event with the Reston, VA chapter. This Summit Preview will be a full day event with 6 speakers! We will discuss a variety of topics from How to Use CRM to Drive Success to Extending Workflows; from Administrator Tips to Virtual Entities and Odata consumption. This is going to be a great event for all experience levels and job roles. To learn more and register check out the chapter page at CRMUG.com/Washington!

Ledgeview Partners shared Using Advanced Find in Microsoft Dynamics 365/CRM. This article walks through the information needed to get started on your first Advanced Find. This is a powerful skill that helps you understand more about CRM and how your data is related.

System Administrators often need to add new fields to their CRM implementation. There are several articles to check out on this topic:

PowerObjects also shared Custom Action Quick Tips. Check this out to learn how to create a simple Action that can be used to do more complex logic without code. Refresher: Custom Workflow steps are code pieces that can be called by a workflow to do more complex steps, Actions are additional steps built inside CRM that can be called from code or workflows. Actions allow for the input of parameters as well.

Sonoma Partners worked to help with a very confusing topic in Best Practices for Microsoft Security Settings: Append vs. Append To. This discusses the differences between and meanings of the Append privileges as well as some tips to keep in mind.

This month details were also released on the July 2017 release for Dynamics 365. To learn more check out Jukka Niiranen's All You Need to Know About Dynamics 365 v9.0 (For Now) and Chris Cognetta's Dynamics 365 Spring Release: 5 Takeaways from a Business Solutions MVP.

As always, keep an eye on the CRM Tip of the Day to see if there is anything relating to your organization. This month I was particularly interested in:
That's all for today. Back to summer CRM enhancements!

Saturday, June 3, 2017

May 2017 Blog Review

Let's jump right in to this short summer recap!

PowerObjects shared about Searching Relevantly in Microsoft Dynamics 365. This discusses the Relevance Search in Dynamic 365 which allows you to use filtering in your regular CRM searches.

Great reminder from Mitch Milam to Always Maintain Control of your Dynamics CRM/365 Assets. It is very important to have a structured release process that is followed and maintain the details/solutions from these releases.

Sonoma Partners also introduced us to Learning Paths with Learning Path Authoring Basics and Learning Path Authoring Guided Tasks. Learning Paths allow administrators to provide more contextual help to users. One of the tools for this is Guided Tasks which walk users through specific steps within the application.

Jukka Niiranen is keeping us up to date on new things in this CRM Life with Spring in the Dynamics 365 World.

As always, it's a good idea to keep an eye on the CRM Tip of the Day to see which of your issues they are solving.

That's all for today!

Sunday, May 7, 2017

April 2017 Blog Review

Let's run through some interesting CRM blogs posted over the last month.

Ledgeview Partners posted a quick tip on Custom Coloring Dynamics 365/CRM Dashboards which shows how to set colors for different options in an option set.

Hitachi Solutions teaches the basics of entity creation through an example in Dynamics 365 Roadmap: A complete guide to Dynamics 365 Fields and Entities.

Hosk discusses How Machine Learning will Change Dynamics 365. This explains the basics of what machine learning is and where to look for more information.

Sonoma Partners shared CRM: When Homemade Doesn't Cut it. The article explains the benefits of going with a market-leading CRM system instead of building in house. I would add to this that these benefits also apply to utilizing market-leading CRM systems in the way they were designed (i.e. evaluating how your business should change to fit standard processes, avoiding unsupported changes, not over-customizing, etc.).

ReadyXRM posted on how to Stop Deactivation of Records in Dynamics 365. This utilizes a workflow to solution to inform users they should not deactivate.

Jumping ahead to May for a minute I need to share ReadyXRM's Dynamics CRM Business Rules Not Working Issue. This is an issue that my organization was battling for months and Nick Doelman was battling even longer. Spoiler Alert: even though the issue occurred even for Administrators the issue was caused by security. Microsoft is working on a fix as it involves corrupted security on the form using the Business Rule.

As always, keep an eye on the CRM Tip of the Day for news and help. This month I particularly liked When Export to Excel Fails for No Reason. This explains how having columns of the same name will cause the export to fail.

That's all for today folks! Have a great day!




Friday, March 31, 2017

March 2017 Blog Review

Let's jump right in and catch up on all the CRM News and Training that has been floating around this month!

PowerObjects shared several great how to articles:

Ledgeview Partners shared how to Turn your Report into a Dashboard in Dynamics 365/CRM. Take all your beautiful reports and make them easily visible within the dashboards your team is accessing.

For those interested in getting certifications, be sure to check out Hosk's post containing Dynamics 365 Certification Study links.

Sonoma Partners posted Bulkify Bulk Edit which walks through several ways to improve the out of the box Bulk Edit functionality with the help of workflows and plugins. In addition it gives some great background information on Bulk Edit.

Sonoma also shared Dynamics 365: Miscellaneous Security Permissions. This explains what those extra permissions actually control in your system.

And of course you should check out the CRM Tip of the Day!

Thursday, March 16, 2017

Releasing Field Level Security Profiles

Field Level Security (FLS) is a great feature which allows you to lock down certain fields to specific users or teams. You can control who can read the data, create the data and edit the data. This allows administrators to account for many security needs. For more detailed information on Field Level Security review this TechNet documentation.

It is also a good idea to use solutions when moving customizations and this includes customizations to your security model and security settings. These are areas that can greatly impact users so they always should be tested in a development environment if possible.

Here are some things to keep in mind when moving Field Level Security Profiles between environments:
  1. The field must have FLS enabled before the FLS Profile can be updated. This means your release process must be a 2 step process: (1) Import a solution containing the field and publish, then (2) Import a solution containing the FLS profile and publish. If all is contained in one solution you will get a warning on the FLS profile but not an error. Then all permissions for the field (with FLS freshly enabled) will be set to No. This means that only Administrators can view and edit the field.
  2. When creating a new FLS profile, members must be added in each environment. The linked teams and users are not included in the solution and must be added manually.
  3. Test thoroughly in each environment. Remember Administrators will always have access to any field with FLS enabled so other users need to be involved in testing. If one users is doing the testing for multiple roles, double check your changes and have them clear their cache between test cases. This will ensure any issues from items 1 and 2 do not occur.
How have you used Field Level Security? Any other tips for Administrators to keep in mind?

Sunday, March 5, 2017

February 2017 Blog Review

Let's quickly catch up on the CRM news floating around this past month.

First of all, the December 2016 update for Dynamics 365 is available so you should check out the release notes and podcast. Keep in mind this is just version 8.2 so more like a 2016 update then any kind of upgrade.

PowerObjects posted a great resource on Troubleshooting Solution Import Failures. This walks through common error scenarios as well as gives some general customization tips to avoid these issues.

Ledgeview partners shared 10 tips to Improve User Adoption. This has some great tips for your training and keeping your team informed. Also remember to have strong executive buy in and ensure managers are involved so they can keep their people accountable.

Hitachi Solutions shared What is the Dynamics 365 Common Data Model? The article explains what the Common Data Model is and how you can use it as an Admin or Developer.

As always, you should keep an eye on the CRM Tip of the Day for help with all kinds of issues and questions.

Any articles I missed? What topics are you interested in about CRM right now?