Let's run through some interesting CRM blogs posted over the last month.
Ledgeview Partners posted a quick tip on Custom Coloring Dynamics 365/CRM Dashboards which shows how to set colors for different options in an option set.
Hitachi Solutions teaches the basics of entity creation through an example in Dynamics 365 Roadmap: A complete guide to Dynamics 365 Fields and Entities.
Hosk discusses How Machine Learning will Change Dynamics 365. This explains the basics of what machine learning is and where to look for more information.
Sonoma Partners shared CRM: When Homemade Doesn't Cut it. The article explains the benefits of going with a market-leading CRM system instead of building in house. I would add to this that these benefits also apply to utilizing market-leading CRM systems in the way they were designed (i.e. evaluating how your business should change to fit standard processes, avoiding unsupported changes, not over-customizing, etc.).
ReadyXRM posted on how to Stop Deactivation of Records in Dynamics 365. This utilizes a workflow to solution to inform users they should not deactivate.
Jumping ahead to May for a minute I need to share ReadyXRM's Dynamics CRM Business Rules Not Working Issue. This is an issue that my organization was battling for months and Nick Doelman was battling even longer. Spoiler Alert: even though the issue occurred even for Administrators the issue was caused by security. Microsoft is working on a fix as it involves corrupted security on the form using the Business Rule.
As always, keep an eye on the CRM Tip of the Day for news and help. This month I particularly liked When Export to Excel Fails for No Reason. This explains how having columns of the same name will cause the export to fail.
That's all for today folks! Have a great day!
