In honor of Valentine’s Day let’s start out with a list of things to love about CRM:
1. It is a great way to organize all your customer data and manage your business processes
2. It is extremely extensible for all your integration and customization needs
3. It allows non-developer types (such as myself) to easily modify the system and build process automation
4. Lastly and most importantly – the COMMUNITY! The CRM community is awesome because everyone is sharing their knowledge through blogs and CRMUG. You are never alone in any issue or struggle! (And don’t forget the CRMUG Chapter meetings, come out to CRMUGDC on Feb 24)
Note: If anyone can think of a good way to tie President’s day to CRM please let me know so I can have a cheesy tweet for Monday J
The CRM MVP’s are particularly great members of the CRM Community. I want to quickly congratulate Mitch Milam on his 10th year as a CRM MVP. Keep up the good work!
Now let’s look at the other posts from this week.
The CRM Support blog shared Dynamics CRM Support with Windows 10, Edge Browser, and Office 2016. This discusses which versions of CRM are compatible with the newest Microsoft technologies.
PowerObjects talked about CRM 2016: What’s New for Unified Service Desk? This talks about some of the new features for USD as well as some of the basics and how to get it set up.
Jukka Niiranen shared CRM 2016 Solution Segmentation for The Rest of Us. This describes how you can now package specific components of an entity. He also walks through what this means and looks like.
CRM Tip of the Day posted Unable to publish solution with calculated fields. This explains the error message you could see publishing a solution and how to get around it. Spoiler alert: you need to include all entities that are referenced in your calculated field.
CRM Tip of the day also directed us to the CRM 2016 Online vs. On-Premise FAQs. Review this list to see which features are supported in which CRM set up.
Finally, if you are thinking new year, new CRM check out RSM’s blog – Are you prepared for Microsoft Dynamics CRM 2016 Upgrade? This will provide a few points to consider and think about as you plan your upgrade.
That’s all folks. Have a great weekend!