The CRM world is starting to recover from the flurry of
news a few weeks ago. Here are the top stories this week:
Everyone is getting excited/nervous for the Orion
upgrade. PowerObjects is helping us with their blog Preparing
for Microsoft Dynamics CRM 2013. If you are fully up to 2011 standards and
compatible with the UR 12 cross-browser functionality you should be in a good
spot to move to 2013. Make sure you do not have the “Include HTC support in
Microsoft Dynamics CRM forms” setting checked when testing, this will not be
available in 2013. To know how long you have to prepare check out
MSDynamicsWorld and Putting
it in Writing.
Queues in CRM can be a tricky feature. One especially
irksome piece is how, in many implementations, users can see a full list of all
queues including everyone’s personal queue. A good way to fix this is to
decrease the read access level and then use teams and sharing for access. Learn
more about this in CustomerEffective’s Taming
The Queue View in Microsoft Dynamics CRM.
For those of you working on moving to Update Rollup 14,
Chris Cognetta advises that some old registry keys should remain in place to
prevent poor performance. CRM 2011
Outlook Client: Disable Mapi Caching not working after UR 14.
This week Leon Tribe has been talking about Capturing
Multiple Contact Roles in CRM. We know that Contacts can only be parented
by one Account, but if they work at multiple companies some problems can arise.
Some suggested approaches are: Connections, A Contact Role Entity and A Person
Entity. Read the blog to see the Pros and Cons of each approach.
Microsoft Dynamics CRM just celebrated its 10th
birthday. Read some Veterans
Reflections at MSDynamicsWorld.
If you missed the WPC a few weeks ago (like me) you can
catch the Top
11 Stories here.
That’s all for today folks. Let me know if I missed
anything and I can include it next week!
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