July 1 Blog Review

This week’s blog review is a bit early due to the Holiday but the CRM news-machine is still running. Lots of great tips and tricks to share with you today.

PowerObjects posted two great how-to articles. How to Hide the Lead Qualify Button without Coding talks about how you can remove the Account and Contact create permissions to prevent some users from being able to qualify their leads.

Also see Aging using the ‘Older Than’ Clause with Advanced Find. This talks about the new “Older Than” option in Advanced Find with CRM 2015 Update 1. This will allow you to look at calls that are older than 24 hours or even Leads that were created 5 minutes ago. The possibilities are endless!

There are also a few CRM Tip of the Day posts that you should read. If your Child Workflow needs more than One Entity describes two options for getting the information to the child workflow. In CRM 2015 Update 1 you can create a process as global or you can use an intermediate entity to pass all the data (don’t forget to clean these records up!).

No email Without Activity reminds us that if you enable an entity for email you also need to enable it for Activities.

We have looked at Leon Tribe’s Secrets to a Successful CRM Deployment over the last few weeks. This week he released Part Three – Technology. This includes embracing and using the new features CRM offers such as Hierarchical views, Business Process Rules and Business Process Flows. All of the improvements in CRM 2015 (especially update 1) make CRM a very appealing product which will help make your project a success.

As organizations are updating from older versions to CRM 2013/2015 many questions come up in regards to what should stay in code and what should take advantage of the new features. If you are in this situation, be sure to read C5Insight’s article – Business Rules or JavaScript in CRM…that is the Question. This talks about the benefits and limitations of Business Rules to keep in mind while you are making your decision.

Finally, the CRM Team is continually working on providing better training and documentation for CRM customers. This week they announced a CRM eBooks and Videos Page. This is a great tool for finding the resources you need.

That’s all for today. Have a great holiday weekend!

July 19 Blog Review

Let’s jump right into our CRM news of the week!

This is a bit more technical than I usually include but you should check out Hosk’s Don’t let bugs get into Production Environments. This stresses the importance of making sure you look for issues throughout the whole design and release process. It will be harder to fix the longer you let it grow!

Hitachi Solutions posted about 10 ways CRM Benefits the Individual. There are many benefits to using CRM. You users need to understand the ways it benefits them so that they will use the system and take advantages of what it provides.

C5Insight shared CRM Deployment Options … How to Decide? This walks through your deployment choices and the factors that will need to go into your decision.

Leon Tribe blogged about the Top Ten Secrets to a Successful CRM Deployment: Part One – People. This walks through ten reasons why people are essential to your CRM success including executive buy-in and training.

Finally there were two great tips posted by PowerObjects that are worth checking out:

• Clearing a Field Value Using Business Rules – This walks you through writing a business rule that will remove the value from a field on your form
• How to Make Unused OOB Fields Unsearchable in Dynamics CRM – Advanced Find is a great tool to empower your users but it can be very overwhelming when users see a long list of fields. To make it easier, set your unused fields as unsearchable so they will no longer appear there. Just keep in mind the limitations of unsearchable fields.

That’s all for tonight. Have a great weekend!

October 24 Blog Review

Everything is settling back in after the excitement of CRMUG Summit last week. If you were not able to be there, make sure you check out my recap blogs (Day 1, Day 2, and Day 3). Let’s see what happened over the last few weeks in CRM.

PowerObjects talked about CRM 2013 Data Import Templates. This walks through how to export the desired import template and import it back into CRM. This is a great way to get data into your system quickly and easily.

PowerObjects also posted about Assigning System Views Based on Security Roles. This talks about a codeplex toll that allows you to set which views are visible by Security Role.

CRM Tip of the Day asked Where do you see Advanced Find View? A commonly forgotten system view is the “Advanced Find View”. This is used to customize what is see when a user opens up Advanced Find for that entity (if not opening from an existing view of course). This can be a great way to help users save time when they are building their views.

Jukka Niianen posted this blog – Don’t Merge your Forms in CRM 2013. This discusses the issues with the Merge form features and encourages you to use this opportunity to optimize your forms for 2013 instead of just matching your old forms.

C5 Insight wrote about their white paper: 4 Reasons your CRM is Failing. This describes the common reasons CRM projects fail and what to do about it.

Have a great weekend folks!

May 10 Blog Review

Here is a summary of the most interesting happenings this week in the world of CRM.

CustomerEffective: Everybody has bad data – People interact with data so it is not perfect. It naturally is grouped into silos and separate systems. When we try to gather this together into one system it can be very daunting. Plan to work hard to get the data clean and plan the migration. Involve a service provider and/or a data cleansing tool to assist you. Make sure you have a strategy. Don’t forget this is an on-going effort and you should consider implementing a tool to help keep your data clean in the future.

CustomerEffective: Data Types available with CRM 2011 – a nice review of the available data types and what they mean.

Dynamics World Top 100 – The Dynamics World top 100 most influential people in the world of CRM were announced. I was not on the list even though I am ranked 80^th in the world on CRM Rock Star. Maybe next Year. See the blog section to see get the link to Chris Cognetta (#49) and Leon Tribe (#55).

Electronic Arts: Social Technology But a Less Social Attitude – EA was again voted Worst Company in America. Leon Tribe discusses the COO’s thoughts on this and how this shows a bad attitude towards social listening. They have implemented Salesforce but are not using it to listen and respond to their customers.

C5: Web Resources on a Dashboard – this describes in simple, non-developers terms how to create a web resource and put it in your dashboard. The situation they describe is interesting – use a Web Resource to include your directions. Great idea! Put the instructions they need directly in front of them!

C5: Option Set Best Practices – Be careful with your option set options especially if you are working with outside vendors. When a vendor sends a managed solution with an Option Set it will contain all the Options – so if you have modified the labels on those options, they will be changed back. So it is better to delete options you don’t need and add new ones. Or at least keep very good documentation on the Label-value combinations so you can correct them when necessary.

Pandas are Terrible Investments – Not related to CRM except that it is on a consultant’s site. Still humorous.

PowerObjects: Date of an Email – Sometimes it can be confusing to look at an Email in CRM because it will say created on say 5/10/2013. Does this mean that’s when it was sent/received? Or is that just when it was tracked? Answer is when it was tracked. Look at the Actual End field. This will be the date on the actual email.

PowerObjects is good for quick, helpful tips that you can use every day. Check out their 5 Tips for Daily Work in Dynamics CRM. They also had a good blog about Migration tips for the consultants among us.

Auditing Workflows – This is a bit older but a helpful tip; use Auditing on your workflows to see who Enables/Disables them. Good idea since this is not automatically tracked.

That’s all for today folks! Have a nice weekend!