Lots of tips, tricks and news to share with you this
week!
First check out the DynamicsCafe post – Start-up
Trupanion and Microsoft Dynamics CRM Help Ease the Minds and Hearts of
Pet-Owners. I clicked on this mainly because of the picture of the puppy
but I was pleasantly surprised. The video describes how this pet insurance
company uses CRM to better serve their customers. They use CRM to route the
call to the most appropriate agent based on if they own the same kind of dog or
live in the same city. They also use Unified Service Desk to make sure
everything they need is right at their fingertips.
PowerObjects did not post and puppy pictures but did
share Utilizing
Alternate Keys in Dynamics CRM Integrations. Creating an Alternate Key can
allow you to interact with records through the API without having the GUID of
the record. Keep in mind that adding an Alternate Key will create a new
database index on that field.
Be sure to check out How
to Ensure a Successful CRM Implementation and Adoption also from
PowerObjects. This goes over the important things you need for your CRM rollout
to go well including formalizing your business processes before setting up CRM
and getting management support and buy-in.
Ms. Dynamics CRM shared Social
Engagement (formerly known as Social Listening) Trial. This shows
screenshots from the Social Engagement tool and gives instructions on how to
try it out yourself!
Finally, let’s check out the tips shared on CRM Tip of
the Day:
- Windows 10 Support for CRM – CRM 2015 will be supported on the Edge browser with the upcoming release in September
- Smart Contact Filtering – Filter synced Outlook contacts using a Last Contact Date so that you only see contacts you are currently working with
- Get your Icons here – Check out these free sites to download icons for your CRM system
- Tipsters guide to Dynamics CRM App for Outlook – Video walkthrough of the CRM App for Outlook
That’s all for today. Have a great weekend everyone!
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